Novation Bass Station Rack

Hi Syntaur Team
i have a Novation Bass Station Rack
eprom 1.5 v

i was on ableton live doing a track and all of a sudden i have no midi signal going into or thru ?
is this something you could possible fix or diagnostic if i send it in. i have changed midi cable , made sure my midi signal wasnt at 0 etc, etc…

thank you kindly
Arnold Rodriguez

Help Help , is there anyone there ?